At Victoria Walker Boutique we are dedicated to answering your questions. We hope these common questions answer all of your needs. If not, simply email us at firstname.lastname@example.org
I have an idea for a design, can you make it?
Yes! At Victoria Walker Boutique all items are designed and handcrafted especially for you. If you already have your own design inspiration then simply email your photos or ideas to email@example.com or drop in to see us and we'll get started on the design. There is no extra charge for design work or consultations.
- I have a photo of my dress, can you design something by looking at the photo?
Yes this is our favourite way to work. Seeing a photo of how you'll be wearing your hair on the day or an image of your chosen gown is the best way to start the whole design process. Simply email the Boutique or pop in for a consultation.
How do I look after my VWB Jewellery?
In order to keep your items in perfect condition please store them in their individual gift packaging. This will avoid scratching and tarnishing. Avoid contact with perfume or hairspray around your products as this can affect the sparkle of the crystal and discolour the natural stones. If silver tarnishes, it can be cleaned up using a silver cloth (a soft cloth impregnated with a silver polish)
I'm not sure which colour Crystal and Pearl to go for can you help?
Yes, we work very closely with individual dress designers and hold a large variation of Crystals and pearls in stock, simply add your chosen Tiara or piece of Jewellery to your shopping basket and choose the Bespoke colour option. We'll then contact you to discuss your colour requirements and to arrange a colour swatch test. If you don't live locally to the boutique we'll post out a small sample of crystals or pearls so you can choose them at your own leisure.
- What is your returns policy?
Due to the handmade nature of the items we do not accept returned products. In the unlikely event that your tiara is damaged or faulty in any way when it reaches you, I will arrange to replace it to the value of your purchase as long as you email me immediately at firstname.lastname@example.org and return the tiara to me in its original packaging within seven days of receipt. Unfortunately I cannot refund the postage costs.
How will be goods be packed?
We package all goods (where size permits) in bespoke Victoria Walker Boutique black boxes with a branded gift bag. If you are purchasing more than one item from the tiara and jewellery range the order will be sent in one gift box unless you choose to order additional boxes. You can have each item separately wrapped and packaged by ordering additional boxes- please contact Victoria for more information.
What are your shipping costs?
There is no minimum order charge, and postal prices start at just £3.50. Every effort is made to package up all items in such a way as to ensure that they arrive with you in perfect condition. I aim to despatch within 10-14 working days of receipt of payment however this may be slightly longer during busy periods. The parcel will be shipped according to the shipment instruction that you provide with the order. Where possible I try to accommodate last minute requests. Please contact me with your requirements and I can discuss your needs in greater detail.
- I've seen you at a Wedding show, but the piece I tried on isn't online, can I still buy it?
Yes, not all items are available online as our product range is constantly evolving and changing but the full collection is available to try at the Boutique in Leeds. Please contact Victoria to discuss your requirements.
- Can I come to see you on an evening?
Our opening times are Tuesday to Friday 10am-5pm, Saturday 9.30am-5pm and Evenings by appointment only. Please contact Victoria if you would like to arrange an evening appointment on 0113 8083070 or 07763 695813.
- Why do I need to pay a deposit?
On all bridal orders you will be required to pay a deposit to secure your order, this is so that I can source the right materials to create your accessories. Please note that Deposits on bespoke orders are non refundable, however they can be used as credit notes towards other items. In the un-likely event that you aren't happy with your Bespoke items we'll do our very best to alter your chosen accessories until they're 100% perfect for you!
When placing an order with Victoria Walker Boutique you will be asked to sign a consent form when paying your deposit. By signing this order form you are contractually agreeing to have your accessories made by Victoria Walker Boutique. If you decide to cancel items from your order after signing this agreement form any money owed to you in cancellations of products will be given in the form of a credit note. If you'd like more information about this then please contact the Boutique prior to ordering.
What are the ring size measurements?
Our rings come in 5 sizes unless otherwise stated: